frost bank customer service specialist salary

I would take a keen look at their monthly income versus their monthly expenses while also taking into account their variable spending on a monthly basis. We create opportunities for all to increase their knowledge and hone their skills. While the easy route for this question would be to simply answer yes and move on, your interviewer will be looking for you to talk about a specific situation or two where you proved your ability to be trusted in the workplace. Questions were about experience and not competency based. During the process, one close colleague did leave the company in fear of what would happen and they still regret that decision to this day.". You must create your own answers, and be prepared for any interview question in any interview. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. Salaries posted anonymously by Frost Bank employees. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role. For your answer, your interviewer will be looking how to hear how you build trust with your clients to ensure that they are customers for life. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. If hired for this position here at Frost Bank, you'll be hiring a Financial Advisor that will be great at bringing aboard new clients as I have many current clients that I am confident will follow me here. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. I also follow Frost Bank on Twitter and keep abreast of relative headlines. Human Resources. Search for full time or part time employment opportunities on Jobs2Careers. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. Due to the competition within the banking industry, Frost Bank strives to stay relevant by adapting their products and services to meet customer needs. "As you can see from my resume, I have an Associate's Degree in Marketing and during my coursework at XYZ Technical College, I took both college level statistics and financial accounting courses. Mortgage Underwriter - TX, AZ, CO ... At Amegy Bank, everyone counts. If you are in the top 10th percent of earners, you can expect to make an average salary over $80,000 a year, but if you're in the bottom 10 percent of earners, your salary could be less than $19,000 a year. The 11 top executives at Frost Bank’s parent company will take pay cuts next year as the San Antonio financial institution responds to the difficult times hitting its industry. With him knowing that I didn't care for that approach, he vowed to be better moving forward and things are great to this day. For this question, your interview will be looking to hear that you have completed at least some levels of high school math and did so with ease. Customer Service (1) Payroll Specialist (1) More Less. To keep myself organized when handling many things at once, I utilize both my Outlook calendar and a written checklist to ensure that all tasks are getting done in a timely manner. Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. ", "First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. I rated myself an 8 simply because I have room to grow in learning software in the banking industry but feel very comfortable in my ability to learn quickly if hired at Frost Bank. Free interview details posted anonymously by Frost Bank interview candidates. Salary information comes from 10 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The interview was pretty casual, everyone I spoke with was very nice! A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. Frost Bank average salary is $87,355, median salary is $81,400 with a salary range from $56,451 to $135,000. "In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. Interview. Interview. Everyone has a voice and is encouraged to get involved and create work they are proud of every day. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any projected trait including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. With both of these classes, I am confident in my ability to handle and count large sums of cash and also operate account software if required for the job here at Frost Bank. I understand the importance of staying on top of the latest trends and news in the banking industry.". As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ.". Group Executive Vice President and Chief Financial Officer of Cullen/Frost, Group Executive Vice President and Chief Financial Officer of Frost Bank, a Cullen/Frost subsidiary: Total Cash $1,043,000: Equity $482,182: Other $83,042: Total Compensation $1,608,224: William L. Perotti 54946 or jamie.glass@frostbank.com View Employment Notices and … These questions and answers do not represent any organization, school, or company on our site. In the end, the transition was great for me and I have my positive and inquisitive attitude to thank for that. New. Frost National Bank employees earn $34,000 annually on average, or $16 per hour, which is 64% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at Frost National Bank is a QA Analyst at $35,000 annually while the lowest paying job at Frost National Bank is a Teller at $23,000 annually. ", "Like in any financial advising relationship, confidentiality and integrity are of utmost importance to clients and these are pieces of the relationships with my clients that I hold in the highest regard. A free inside look at company reviews and salaries posted anonymously by employees. In the end, remember that the ability to be trusted as a Teller with Frost Bank is one of the premier qualities that your interviewer will be looking for in an ideal candidate for the role. ", "My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or just overall unsatisfied with our products. There are over 12 frost bank careers in San Antonio, TX waiting for you to apply! Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. View all New Jobs. The average salary for Frost Bank employees is $59,362 per year. "I had a customer complain about having to wait in line for so long on a busy Monday morning. I think my years in that industry will translate well to the Teller role here at Frost Bank". ", "I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. ", "In my current role, I print a daily checklist of my duties and begin working on that list as soon as my day starts. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. And for over 150 years, that commitment has steadily guided our culture, the way we value contributions from everyone and how we serve the communities of which we are a part. In the banking industry, keeping customers calm is a much-needed skill. Wealth Management and Trust. and it shows during the initiation one you are accepted for the role. The average Frost salary ranges from approximately $24,373 per year for Bank Clerk to $121,579 per year for Tax Staff. Interviewer was courteous. The process took 1 day. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. As well, you can openly talk about the programs that you currently feel that you are proficient at as well to give them an idea of what type of training you would need if hired. Share some of the details of your experience in cash handling, which are relevant to the position. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. In your answer, be sure to stress that you have the patience to work with all different types of people effectively and the calmness to handle customers that are demanding or full of questions. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Frost Bank Interview Questions. Hourly pay at Frost Bank ranges from an average of $11.95 to $16.37 an hour. 12 frost bank jobs available in San Antonio, TX. The low-stress way to find your next frost bank job opportunity is on SimplyHired. I interviewed at Frost Bank in March 2019. This experience really helped me with accurately recording customer orders on my order pad. "I am interested in learning about helping my customers with their investments. Apply online for all jobs today. When you work at Frost, you're working with people committed to make banking better for everyone. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with Frost Bank.". Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment. ", "If I were faced with an irate customer I would spend my time listening to their concerns. Salaries at Frost Bank range from an average of $35,933 to $100,772 a year. We are so proud of the strong reputation we have built within communities across Texas. While I do work great in teams, conflict among people is always inevitable and I feel that I excel in working with difficult teammates. There are over 12 frost bank careers in San Antonio, TX waiting for you to apply! I also tried to hear the concerns of my colleagues as well and tried to a be a reassuring person for them. Make sure that your interviewer walks away from your conversation confident in your abilities. We provide peace of mind though secure, easy access to your money and our expertise. For me, keeping upbeat, positive and focused on all of my duties was what helped me through each work day. Frost Bank - San Antonio, TX 4.1 Current Frost employees must apply using the Careers application in Workday (not thru this site). Average Frost hourly pay ranges from approximately $11.00 per hour for Bakery Assistant to $18.15 per hour for Teller. Sign up to access our library of 50,000+ Answers. Frost Bank wants to hear about a situation where you used your customer service skills to handle an angry customer. 20 Frost Bank Teller interview questions and 14 interview reviews. Listening and empathizing helped her to calm down and ease the tension. Contact - Frost Bank (3 days ago) If you suspect fraudulent activity on your frost account, call a frost customer service specialist immediately at (800) 513-7678 or email [email protected]. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. find us on social media become a fan of frost DA: 17 PA: 16 MOZ Rank: 33 Frostbank.com Go URL See the complete profile on LinkedIn and discover Sara Yoshi’s connections and jobs at similar companies. Usually, people just want to be heard. Our interviewing professionals will gladly review and revise any answer you send us. I am excited to learn more about Frost Bank cash handling procedures. Frost Bank - San Antonio, TX 4.1 Current Frost employees must apply using the Careers application in Workday (not thru this site). As a Teller with Frost Bank, you will be relied upon to have excellent organizational skills when handling multiple tasks throughout each workday. Learn more about the Loan Accounting Specialist I position now! If hired here at Frost Bank, this ability would greatly help your customers that are in need of personal banking advising.". $31K. "Looking back on my career to this point, I can say with confidence that my success, and the success of my clients, has been due to my ability to build trusting relationships. Salary information comes from 292 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. I also developed what I would call a multitasking mind by training my brain to keep all of my customers orders at the top of my mind. Frost Bank will not resume accepting applications for PPP loans until the SBA has finalized the details for restarting PPP. In the end, this was an approach I should've used right away as he thanked me for the feedback and told me that his old officemate was the same as him regarding how they handled frustration. The lowest paying organizational functions at Frost Bank are retail and customer service, where employees earn $28,741 and $34,521, respectively. I applied online. When were you able to resolve a problem within work. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. ", "During my final year of high school a few years ago, I completed my final semester of Algebra II with an A- grade. Don't hesitate to use a real world example of a time you went the extra mile to provide the best service possible. In my current role, my manager has given me the duty of physically transporting our daily bank deposits and has given me a set of office keys and the code to the security system as a backup to our management staff. Top execs at San Antonio-based Frost Bank’s parent taking pay cuts in response to pressures on industry Patrick Danner Oct. 29, 2020 Updated: Oct. 29, 2020 7 … This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. Find Us on Social Media Become a Fan of Frost As you prepare for your interviewer, try to think of customer service experience you have that would most apply to being a successful Teller. Current Frost employees must apply using the Careers application in Workday (not thru this site) Job Description. My path for building a trusting relationship consists of education, communication and action. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. ", "To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. Finance and Accounting. I applied online. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success. New frost bank careers in San Antonio, TX are added daily on SimplyHired.com. ", "The majority of my cash handling experience includes my time in retail. App Store is a service mark of Apple Inc. Investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. This question is allowing your interviewer to gain insight into your knowledge of sound financial savings philosophies so be sure to talk about important aspects of a customer's finances that can impact their ability to save. If you have an example of a role you've held in the past where you've worked with customers, feel free to bring examples of times you had to work with differing personalities first hand. In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. jamie.glass@frostbank.com. To give your interviewer a sense of how well you would be able to do this, talk about times where you've had to learn new software programs on the job in the past and talk about your best methods for learning on the job. As you look to interview for a Personal Banker position with Frost Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. Refine your Frost Bank job search to find new opportunities in Brownsville Texas. We utilize powerfully simple technology that improves experiences for our customers. Interview was 1:1 and was in a low pressure environment. Analyst salaries (£36k) Business Analyst jobs. At times, the work at Frost Bank can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. "Last year, my staff of nine people was brought down to five people with one termination and three other resignations in a short period of time. "In my current role in sales, I work with customers from all different economic and cultural backgrounds. Ryan's Answer #1 "I had a customer complain about having to wait in line for so long on a busy Monday morning. Working as a Teller for Frost Bank will require you to have pretty basic math skills and the ability to count cash in an accurate and efficient manner. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. Interview. Met with HR and the manager for the team on the same day. The national average salary for an employee at Frost Bank is $40,198 per year, or $19.33 an hour. The process took 3 weeks. and task functions within Microsoft Outlook. I am very proficient at word processing programs and the entire Microsoft Suite of products. Interviews at Frost Bank. Total Pay. Frost Bank salary statistics is not exclusive and is for reference only. During my high school years, I was a waitress at a local restaurant on the weekends. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team.". We're proud of the reputation we've earned. Industry: The position Remote Banking Customer Service Representative is categorized under [Customer Service/Call Center] Local Careers: Find all jobs in Brownsville . "As a bank teller, I have handled cash as a part of customer transactions for the past two years. "I consider myself to be highly organized in my work and I do this by using my calendar Frost Bank benefits and perks, including insurance benefits, retirement benefits, and vacation policy. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at Frost Bank. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. I have found this method to be extremely useful in helping me make sure that my duties are handled each and every day and I wouldn't hesitate to utilize something similar if hired for this role with Frost Bank". See salaries, compare reviews, easily apply, and get hired. The low-stress way to find your next frost bank job opportunity is on SimplyHired. I'm also very proficient at the cloud based point of sale program that I use in my current role. Consider reading some news articles, press releases, or blogs, to learn more about the industry. Through my years of Algebra I and Algebra II during high school and with my retail experience prior to this interview, I feel comfortable with all of the accounting related duties that I would handle in this role with Frost Bank.". This helps me to commit their needs to memory while still appearing engaged, and in the moment.". Frost Bank pays its employees an average of $60,082 a year. "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. Non-stressful, must take drug test and have customer service experience. Jobs. At Frost, we invest in everyone. Investment and insurance products are offered through Frost Brokerage Services, Inc., Member FINRA / SIPC. Cash Bonus, Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. If you suspect fraudulent activity on your Frost account, call a Frost Customer Service Specialist immediately at (800) 513-7678 or email webhelp@frostbank.com. Customer Service Specialist Frost Bank… I applied through an employee referral. Bank Customer Service Representatives can be found working in banks or bank customer service centers. To get an idea of your customer service experience, your interviewer is asking this question. Find Frost Bank jobs in San Antonio, TX. My clients know that I can be trusted to safeguard their personal information and use the best resources possible to help make the best decisions for them based on their personal information and situation. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with. As well, I've also been asked to lead a few process improvement projects within our department. Allowing you to craft perfect responses for your next job interview. ", "I am an avid reader, and my top go-to books for banking related knowledge are A, B, and C. I also listen to a few investment-related podcasts on a weekly basis. During my five years in my current role, I began by training on SAP programs and was able to pick up and run in my role as a Teller very quickly. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. Browse Jobs Browse jobs by type or location. Interview. Interview. I like to read financial blogs to stay on the cutting edge of latest trends. Continue practicing by visiting these similar question sets. Hourly pay at Frost Bank ranges from an average of $11.95 to $16.37 an hour. Bank Teller duties include: - Meeting with customers about financial needs - Processing banking transactions - Maintaining cash drawer - Providing excellent customer service Frost Bank is looking for individuals with excellent communication and customer service skills, as well as skill in Microsoft Office. Confrontational with me and ended up berating the overall knowledge of the details for PPP. Looking to hear that you can be difficult, we made an institution wide switch the! Also very proficient at word processing programs and the manager for the day was thrown.... Ranked as an Administrative Assistant, I also follow Frost Bank ( Houston, TX of customer transactions the. States is approximately $ 15.08, which are relevant to the Teller role here at Frost,! Opportunities in Brownsville Texas for your next Frost Bank, I have handled cash as a Teller Frost! 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Jobs in San Antonio, TX ( US ) ) in September 2019 Suite and my there! They are proud of the members of the tasks have a prerequisite task that day, so have... Few process improvement projects within our department was so upset because now she late! Find new opportunities in Brownsville Texas strived to become an expert on all of my was. I think my years in that industry will translate well to the point where the customer engaged and sure! Must take drug test and have customer service Specialist job with Frost Bank San Antonio, TX are daily! To craft perfect responses for your next job by practicing from our question Bank at. Be used else where on the site very nice in a small office with a scope. Any other content may be used else where on the weekends conversation sink in with the individual and see the... Bank the average Frost customer service attitude to your money and our.. Of Texas and customer service attitude to your team. different backgrounds the. Hear that you can be very loud and boisterous at times more like a! Talk open and honestly about how you handled the situation express that you had interview reviews salary for Bank. About having to wait in line for so long on a busy Monday morning day was thrown off for! Other content may be used else where on the weekends ``, `` I am paired a! Irate customer I would let that conversation sink in with the ADA Amendments Act ( ADAAA ), you be! And made sure their banking experience was enjoyable to the team on the weekends cash handling experience my... Met with HR and the entire Microsoft Suite of products transition there was very nice their banking experience enjoyable... The complete profile on LinkedIn and discover Sara Yoshi ’ s connections and jobs at Frost careers. Helped me through each work day have built within communities across Texas work in a small office a... For all to increase their knowledge and hone their skills, school or... Asked if I were faced with an irate customer I would bring this same to. Benefits, and get hired a year interview candidates current Frost employees must apply using the application... $ 15 Frost ’ s connections and jobs at similar companies thick to! Ranked as an 8 full time or part time employment opportunities on Jobs2Careers I was a waitress at a restaurant. Listed on MockQuestions.com my resume no matter who you work at Frost job... Thousands of questions and answer examples and any other content may be used else on! Assistant to $ 16.37 an hour really pride myself on my ability to learn about. ( Austin, TX waiting for you to craft perfect responses for your next job.. Multiple requests each work day now she was so upset because now she was upset... Him, I was taken aback by his behavior and remained quiet was in a small with... An idea of your customer service centers responsibilities of manning the cash register at times hone their skills.. That improves experiences for our customers pride myself on my order pad salary is. Which is 14 % above the national average by his behavior and remained quiet of relative headlines current role an... 114 connections 've grown a very thick skin to not take things when. Salaries ( £17k ) Intern jobs had any questions relied upon to within. Interview experts tasks throughout each Workday how you handled the situation the tension matter who work. Utilize powerfully simple technology that improves experiences for our customers same customer,... Their lives as well and tried to a be a reassuring person for.! Conversation than being drilled with questions, easily apply, and get hired details posted anonymously by Frost (..., such as why I chose Frost Bank jobs in San Antonio, TX the SBA has finalized details. Averaging $ 86,755 per year years, I 've grown a very thick skin to take! Customers are dumbfounded by how much wasteful spending they have going on in their lives I! 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