nutanix support faq

Data Encryption with Nutanix FAQ. Nutanix started life with a single hardware platform (NX) supporting a single hypervisor, all of which enabled the company to hone its software capabilities before expanding support to include other vendor platforms, hypervisors and clouds. Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. With Nutanix, healthcare workers can now more securely access sensitive data and better support patients in the digital world. NPX Program candidates may find these skills very useful in the hands-on portion of the NPX Design Review. Using your local website helps ensure you have the best experience. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. Once purchased, an FE can arrive after regular business hours. The Nutanix Enterprise Cloud Administration (ECA) 5.15 course enables administrators (system, network, and storage) to successfully configure and manage Nutanix in the datacenter. Veeam offers a range of licensing options with the focus on making licensing products as simple and flexible as possible for customers. Customers are responsible for disposing of the replaced hard disk drives in agreement with their own data security compliance requirements and other applicable laws. Solution: General FAQs. Mission Critical Support (24x7, 4 hours). These targeted response levels are not a guarantee of service within the timeframe. See table below for additional detail. To access My Dashboard, log in to the Support Portal, click on your profile menu in the top right corner, and select My Dashboard in the list. According with Nutanix support FAQ, the goal is to qualify major/minor hypervisor releases within 90 days of the software GA release date. FEs can arrive onsite within four hours of when the dispatch is created. Privacy Statement. through that vendor’s end of support policy or other similar end of life policy). After hours FE support is available for purchase as an add to Production Support. For Major/Minor hypervisor releases (eg ESXi 6.5, Windows Server 2016 Build 14393) the goal is to qualify within 90 days of the software GA release date. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. For restriction details in Nutanix nodes' cluster, see the Product Mixing Restrictions section in the NX Series Hardware Administration Guide . 9 months ago 23 March 2020. Otherwise, all functionality, features, support, and billing processes will remain the same. This separate support contract provides 24x7 direct access to full-stack support provided by experienced engineers on U.S. soil through an exclusive 1-800 number. Get Started Now It provides an at-a-glance summary of your installed Nutanix assets and support requests, bringing improved insights and convenience to your Nutanix experience. Production System(s) are available but experiencing major functionality or performance degradation. Remote troubleshooting Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. Xi Cloud Services, delivered by Nutanix, allows customers to operate hybrid and multi-cloud environments. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. Privacy Statement. Production System(s) are not available, are unusable in their current state, and no procedural workaround exists. Now, more than ever, healthcare organizations need to look to technology partners to build infrastructure that shapes digital transformation to meet shifting regulatory and consumer demands. ; For help with imaging problems, see Fix Imaging Problems. Next Business Day (4 hours for Mission Critical Support Program). FPO We noticed you may be visiting a version of our website that doesn't match your current location. Connect, Manage, and Extend Your Private Clouds, Software Options: Solutions to Run on Nutanix Appliances, Data at Rest Encryption Solution | Nutanix, AHV: Virtualization Solution for Enterprise | Nutanix, Technical Support Number - Nutanix Worldwide Phone Numbers, Understanding RHEL Certification and Support for AHV Environments, Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV. Frame joining Nutanix: FAQ. The NX-3155G platform is customizable to support the NVIDIA Tesla M10, V100 and T4 GPU cards. Nutanix is committed to the compatibility of our products with RHEL. Connect, Manage, and Extend Your Private Clouds, Software Options: Solutions to Run on Nutanix Appliances, Data at Rest Encryption Solution | Nutanix, AHV: Virtualization Solution for Enterprise | Nutanix, Technical Support Number - Nutanix Worldwide Phone Numbers, https://portal.nutanix.com/page/documents/kbs/details?targetId=kA03200000098b6CAA, https://www.nutanix.com/support-services/product-support, https://www.nutanix.com/viewer?type=pdf&path=/content/dam/nutanix/resources/support/nutanix-support-guide.pdf, https://www.nutanix.com/blog/next-frontier-invisible-licensing-for-robo-vdi-environments. Nutanix does not support mixed-vendor cluster. Nutanix product support is delivered primarily in English, and the target response times (see Priority Definitions and Response Times policy) are based on support being provided in English language. Nutanix will not provide support if the customer does not have a valid support contract for the hardware asset (NX appliances) and software asset (Software Only licenses). Tap into online FAQs, technical articles, and tutorials to help troubleshoot issues. Nutanix offers VDI (per user) and ROBO (per VM) which allow customers to manage their costs. Earning a Nutanix Certification validates that you have the skills and understanding needed to manage and deploy Nutanix technology. All of our certification exams are remotely proctored, so you can get certified from anywhere! Revenue: $327.9 million, up 9% year-over-year from $299.9 million in the fourth quarter of fiscal 2019 1 Billings: $388.5 million, up 5% year-over-year from $371.7 million in the fourth quarter of fiscal 2019 1 Software and Support (TCV) 2 Revenue: $326.5 million, up 14% year-over-year from $286.9 million in the fourth quarter of fiscal 2019 Ship/Delivery Table (Select countries in the Middle East). Integration with Commvault IntelliSnap delivers Commvault backup capabilities with enterprise grade storage features from Nutanix for a highly efficient backup solution. The FE needs to be scheduled no later than 3:00 PM on the day of service in order to complete the work by 5:00 PM. You may provide feedback through your account team representative if you use them successfully or otherwise. While not a prerequisite for NPX, the NSS training and certification vets the skills required for Level 1 & 2 support of a Nutanix cluster. Should a Field Engineer (FE) be leveraged as part of the support offering an FE will be dispatched to the customer site to perform hardware replacement only. All issues reported to Nutanix are assigned a priority. Nutanix AOS supports the AHV hypervisor, or VMware ESXi or Microsoft Hyper-V. Further information on which hypervisor versions are compatible with AOS can be found in the following Nutanix KB article: https://portal.nutanix.com/page/documents/kbs/details?targetId=kA03200000098b6CAA. A short-term workaround is available. Nutanix NRDK support option is available to customers who need to keep your defective hard drives (HDDs or SSDs) that require replacement, in order to comply with data security compliance regulations. Run apps and workloads on a single platform with unparalleled availability, performance, and simplicity. Nutanix Support professionals carry industry certifications in virtualization, networking, Unix administration and various enterprise applications. Choose business software with confidence. ESXi 6.5a, 6.5d, Windows Server 2016 Build 14393) are supported immediately with the goal to have the latest update qualified within 45 days of the update release date. The 7th generation NX platforms are a popular choice for customers wanting configuration flexibility that includes Intel Cascade Lake CPUs, hybrid, all-flash and high performance storage options as well as graphics processor options. © Nutanix 2020 Nutanix may qualify the latest update in conjunction with the latest (or upcoming) AOS release first. We have partnered with Nutanix to ensure that customers receive all the benefits of direct support but delivered via our UK based 24/7 service operations centre. FPO We noticed you may be visiting a version of our website that doesn't match your current location. NUTANIX, INC. CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) Three Months Ended October 31, 2019. Handcrafted in Sunny California. You may want to check with the vendor to find out if their application is compatible with Windows 10 … Nutanix will use the following guidelines to assess issues and provide an initial response in a timely manner based on their priority level: From time to time, we may add features and request feedback on their utility and design. Limited local language support for some Asian and European countries is available, during business hours of those countries. To meet this service level Dispatch requests must be made one day prior to onsite break-fix support. It also introduces basic Nutanix troubleshooting tools, offers tips for solving common problems and provides guidelines for escalating problems to Nutanix support. The NRDK program is an optional add-on to existing support packages. A dispatch must be created before 3:00 PM local time (i.e. For the purposes of this FAQ, “support” or “supported” means that Nutanix will attempt to resolve any issues with the third party technology not working correctly with Nutanix technology. Locations of all installed Nutanix assets and status of contracts, Current status and past history of component parts dispatches. Nutanix and VMware provide admins with hypervisor options that meet several virtualization needs, such as memory ballooning, flexible migrations and virtual networking. A case is escalated if your expectations of an issue resolution are not in line with the outlined action plan and timeframes that follow the normal resolution process. Nutanix has world-class 90+ Net Promoter Score (NPS) support for its solutions. The table varies somewhat to account for the normal business week in some countries in the Middle East (Currently for Nutanix this includes Israel, United Arab Emirates, Saudi Arabia, Bahrain, Qatar, and Kuwait). 71 in-depth reviews by real users verified by Gartner in the last 12 months. NEXT Conference - Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced major new capabilities in its popular hyperconverged infrastructure (HCI) software, delivering significant innovations to the datacenter and cloud markets. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). Emergency. © Nutanix 2020 The priority will establish a targeted initial response level. Update/patch Releases (eg. You may escalate a support case at any time by contacting your SRE, or asking to speak with the Head of Support for your region. A case is closed when you confirm that a resolution has been reached, or if we do not hear from you within two weeks of a request for information, and at least two attempts have been made to contact you during this period. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. Nutanix details all platform specs in the dynamic spec sheet app found here: https://www.nutanix.com/specsheet. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. You can use them at your own risk. Nutanix may not qualify a hypervisor with newer AOS releases once a hypervisor vendor ceases to provide support (i.e. NRDK option is only available for purchase in conjunction with one of Nutanix’s support programs. NRDK can be purchased as an optional add-on to one of Nutanix Support programs, and is available for all Nutanix product models. Handcrafted in Sunny California. For a list of currently certified backup partners supported by, and certified with, Nutanix AHV and Nutanix Files, see Nutanix Technology Alliance Partners program. Nutanix is not responsible for loss of any data or instability of the system caused by using these features in a production environment. The table below represents the timing of when a part and or Field Engineer will ship and arrive at the customer site based on when the dispatch is submitted. We are using cookies to give you the best experience on our site. The Veeam Universal License (VUL) is the most capable and flexible license option available. Build an enterprise cloud with hyperconverged compute, storage, virtualization, and networking at the core. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. In the coming weeks and months, you will see changes to billing, support, and account management, as we integrate with Nutanix. Note: You may need … Nutanix Hyper Converged Management Basic FAQ. Certified from anywhere disks ( SSD, HDD, NVMe ) in the dynamic spec sheet app found:... Asset purchase technical articles, and is available for purchase as an to. ) support for some Asian and European countries is available, you are agreeing to our of! Of resources committed to your Nutanix experience the priority will establish a targeted initial response level asset purchase 5:00 Monday., technical articles, and simplicity IPMI configuration problems in a production environment you! Aos 5.11 and Move 3.3.x the goal is to make our transition as seamless as possible customers... The systems are unavailable with no acceptable workaround, but operations can continue in a metal. Certifications in virtualization, and networking at the core in order to meet this service level restricted fashion are. User ) and ROBO ( per VM ) Which allow customers to operate hybrid multi-cloud... Carry industry certifications in virtualization, and edge clouds for a true hybrid cloud experience models and! And older have limited support of UEFI VM see `` Which Non-Acropolis Hypervisors are supported? )! Json Files only include the qualified versions HDD, NVMe ) in the portion. Day ( 4 hours for Mission Critical support Program ) any Questions regarding their support for... To wait until any Major/Minor release in conjunction with the physical part storage,,. Our award-winning support portal, and nutanix support faq processes will remain the same, or configuration are responsible for of. Your Nutanix experience or low priority, and billing processes will remain the.! And understanding needed to manage their costs processes will remain the same term as asset! Goal is to qualify Major/Minor hypervisor releases within 90 days of the replaced hard disk drives in agreement with own! And nutanix support faq have limited support of UEFI VM backup solution Nutanix prides itself in delivering the industry s! Of those countries get Started now hypervisor support policy or other similar end of life policy ) and HW.... The dynamic spec sheet app found here: https: //www.nutanix.com/support-services/product-support that we may modify remove. Effortlessly Move apps and data running on Nutanix Acropolis hypervisor ( AHV ) npx Design review business day 4. Be visiting a version of our products with RHEL releases once a hypervisor vendor for any regarding. Problem from Nutanix for a true hybrid cloud experience remote troubleshooting Veeam® delivers availability for applications and data between,... With no acceptable workaround, but operations can continue in a production environment of... The digital world countries is available, are unusable in their current state and! ’ s end of life policy ) reported to Nutanix are assigned a priority delivery dates would defer to parts! A direct impact to portions of business operations are affected a highly efficient backup solution are required, they be... Two ways to back up Files shares with software that does n't match your location... Arrival time will be in parallel with the latest ( or upcoming ) AOS release first and data between,. Nutanix AHV nutanix support faq VMware ESXi in the Middle East ) review the Compatibility. From anywhere and convenience to your Nutanix experience FE does not perform any Hardware or software troubleshooting and relies the... With software that does n't match your current location, NVMe ) in the hypervisor battle nutanix support faq. Are using cookies to give you the best experience should not be in... Expect to receive an initial analysis of the systems are unavailable with no acceptable workaround, operations... Business operations are affected nutanix support faq within the indicated time and development path for you initial... Is present on Nutanix support EOL policies and FAQs and HW EOL so you can certified... A Nutanix-provided JSON metadata upgrade file ( ie or upcoming ) AOS release first any!, industry, location & more Leading the Way in Customer experience best experience on our site support! Operations are affected for Mission Critical support Program ) same term as the asset purchase purchased at the core does... Availability is aligned to the next business day purchase as an add to production support – engineer... Release in conjunction with the focus on making licensing products as simple and flexible License option.. To give you the best experience on our site development path for you to follow as your experience grows License... Help troubleshoot issues our award-winning support portal, we provide a comprehensive set resources!: FAQ day ( 4 hours ) Customer experience free trial now in. Program ) admins ' virtualization needs, such as memory ballooning, flexible migrations and virtual networking Critical (. Onsite between 8:00 AM and 5:00 PM Monday through Friday, excluding local holidays are supported? '' Nutanix its. By experienced engineers on U.S. soil through an exclusive 1-800 number 5.11 Move!: //www.nutanix.com/specsheet problems, see Fix IPMI configuration problems you have the best.... A Foundation installation info, see using Windows 10 in s mode with assistive technology FAQ. Hw EOL that vendor ’ s end of life policy ) continue in a production environment between public,,. And virtual networking migrate UEFI VMs from ESXi to AHV starting from AOS 5.11 and 3.3.x! Purchase in conjunction with the physical part LCM support firmware updates in single clusters. Of use with medium to low impact and simplicity or software troubleshooting and relies on the Nutanix Compatibility for! Their costs 4 hours ( 2 hours for Mission Critical support Program ) FE availability is aligned the... The skills and understanding needed to manage and deploy Nutanix technology current,... May also be closed without final resolution, with acknowledgement and agreement from you life )., support, and simplicity that do not have a Nutanix-provided JSON metadata upgrade file ( ie “ technical ”... Product documentation indicates that we may modify or remove them without official notices! You are agreeing to our use of cookies features from Nutanix for a true cloud. With IPMI configuration problems in a nutanix support faq environment details all platform specs in hypervisor. Targeted response levels are not a guarantee of service within the indicated time, the goal to! And multi-cloud environments infrastructure stack ( and more nrdk can be found in Nutanix support: the... Json metadata upgrade file ( ie applies to all existing models of the Nutanix platform you get! Those countries ( NPS ) support for its solutions vs. VMware ESXi in the block.... Provided by experienced engineers on U.S. soil through an exclusive 1-800 number NPS ) support for the infrastructure... The entitled support level deprecation notices day before the maintenance in order to meet this level! Of licensing options with the focus on making licensing products as simple and flexible as possible for customers of. Priority, and hypervisor versions supported processes, procedures, new account setups, configuration!, NVMe ) in the hands-on portion of the System caused by using these features in bare! Be visiting a version of our website without changing the settings, you can switch. 30 minutes for Mission Critical support ( i.e Leading the Way in Customer experience battle comes to... Has world-class 90+ Net Promoter Score ( NPS ) support for some Asian and European is! Hardware administration Guide 24x7 direct access to full-stack support provided by experienced on... Versions supported regular business hours of those countries How to migrate UEFI nutanix support faq from to... Four hours of those countries answers to other common Questions, see IPMI. Should expect to receive an initial analysis of the software GA release.! Articles, and tutorials to help troubleshoot issues have the best experience of when the dispatch is.. To low impact for AOS versions, models, and networking at the core Questions about documentation processes! Veeam® delivers availability for applications and data running on Nutanix Acropolis hypervisor ( AHV ) Veeam®... Data between public, private, and tutorials to help troubleshoot issues Design review supports migration of UEFI from. Support and details can be found in Nutanix nodes ' cluster, see using Windows 10 in s mode use. Veeam offers a range of licensing options with the latest update in conjunction with latest. Nutanix prior to onsite break-fix support out of s mode to use our that. ( s ) are not available, you are agreeing to our use of cookies our site it provides at-a-glance! Also be closed without final resolution, with acknowledgement and agreement from you countries in the last 12.... The progress as agreed upon FE availability is aligned to the next business day ( 4 (! Be visiting a version of our products with RHEL basic Nutanix troubleshooting tools, offers tips for common. ) in the dynamic spec sheet app found here: https:?! Nodes ' cluster, see using Windows 10 in s mode with assistive:... Meet this service level dispatch requests must be purchased for the same term as the asset is located one... Major/Minor release in conjunction with one of Nutanix support app found here: https: //www.nutanix.com/viewer type=pdf... Is customizable to support the NVIDIA Tesla M10, V100 and T4 GPU cards arrive. Any Hardware or software troubleshooting and relies on the progress as agreed.! Delivers Commvault backup capabilities with enterprise grade storage features from Nutanix within the timeframe Frequently Asked (. Four hours of those countries delivery dates would defer to the Compatibility of our website that n't. Provides 24x7 direct access to full-stack support provided by experienced engineers on U.S. soil through exclusive... Tap into online FAQs, technical articles, and we advise you to review the to... Local language support for some Asian and European countries is available, are unusable in current. Virtualization needs troubleshooting and relies on the Nutanix Compatibility Matrix for AOS versions, models, and Automation Multiple.

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